I have been waiting for open reach to instal sky for over about 6 -7 weeks . They turn up without an appointment and magically expect me to be in , they know that they can not do any work at my house without me being there. They make an appointment date and expect me to be in even though I’m on holiday, sky can not cancel them so they turn up, once they tell me to stay in for three named dates, then sent me a message at 6am on last day and say they not coming that day, then turn up and I’m out. They then have the nerve to cancel my order ..so I have to start again , . , ! Then say to sky they have a back log so can not come on the date sky requested. I can not contact them direct . Their systems and communication is appalling , they must waste an aweful amount of time going to peoples houses as not arranged with customer the appointment and we and sky can not cancel with them coming if not convenient . Are employees being paid for visits when they know the customer isn’t going to be in . It leases me to the conclusion that they Must be appallingly managed .I woukd suggest that They need an internal investigation into their practices and communication and improve their service . Appalling . It is extremely stressful added to this I do not now have a landline phone use, have lost me phone number, do not have internet to use my computer and programmes on the tv .