upgraded my broadband to fibre last October 23, this was due to poor quality old cable and intermittent service and also reduce costs. This was meant to be completed by Jan 24. I am still waiting and Openreach keep changing the date and pushing back. I live with 15m of an exchange and they are able to run a duct across the drive to our house. I have complaints open with BT and every time i phone them i get same response that they are waiting on openreach. My bills have gone up since and the service is rubbish and not constant, so paying £90 per month for something that doesnt work. My complaint has escalated a far as possible but still nothing has happened and its left to me to chase for answers !!