On 31st May a drunk driver crashed into a telegraph pole on our road & took out all the fibre. A new pole has been erected but still no WiFi. Not just us but a big area. You can never get in touch with Openreach, they keep stating that we need to contact our providers.well when we do contact our providers , they can only apologise to us and try to contact you Openreach who seem to like passing the book. Why is this fibre taking so long to get reconnected now that the pole is back up. I have just spoken to a neighbour who is with BT & they told me there is a dispute between BT & Openreach about who is going to oay for it. NEVER MIND WHO IS GOING TO PAY FOR IT BETWEEN THE TWO OF YOU !!WHAT ABOUT US CUSTOMERS WITH NO INTERNET? DONT BLAME OUR PROVIDERS, GET THE JOB DONE & THEN DECIDE WHOS PAYING BETWEEN YOU. This is affecting a massive area & we are now 2 weeks in ( 15/6/24. WE NEED ANSWERS, PLEASE SORT IT. I live right near to the newly erected pole and can see it from my house & no engineers seem to ever be working on it. VERY VERY ANGRY , ON BEHALF OF MY DAMILY & ALL MY NEIGHBOURS. NG10 3BY AREA!!
5 months ago
Openreach has a
1.7
average rating
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213
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