Last year, the village near where I live was connected to full fibre broadband. We had a visit from an engineer to do a survey, as our property is at the end of the line, and our existing landline goes underground, across a farmer's field. We were told that the work would be done before the end of last summer. It wasn't. In February this year, two more engineers turned up to do another survey. They concluded that the field was too muddy to work in. After several months of ordering full fibre broadband from BT, and the orders being cancelled by Openreach, a few days ago, yet another engineer turned up to do yet another survey!! This morning, the order was cancelled for a third time. BT advised me that Openreach will not do the work because it is too expensive. They also mentioned that they could ask us to contribute to the cost! I have read a review on here, from two weeks ago, saying that they contacted the "top man", and got their problem resolved! I had already considered doing that, so I definitely will now! Appalling service.