Appalling service like most people here. Waited in yesterday ( boiling hot day ) from 12.30pm as the engineer was due between 1pm and 6pm. At 6.55pm someone called to say he had just received notification that he was meant to be at the flat and could he still visit? I ran late for my 7pm appointment. Took time off work like everyone here - incurred £22 worth of car charges as I had to leave the car on a metered bay, Called Openreach today talked to an advisor who was very helpful- he said the system showed that I wasn’t home when the engineer called. The invisible engineer must be. Terrible service. In the last hour they’ve sent me an email ( to an old email address ) saying ‘thanks for your order, the next engineer will be with you on August 5th’. Despite me telling the agent that I don’t want their service and I don’t want their wi/fi. AVOID OPENREACH…..in fact they should be called HARD TO REACH. Jokers.