Waited throughout the allotted time of 08:00-13:00 for someone to arrive - nothing. Called BT, they called Openreach, Openreach had subcontracted to Kelly. I was told the engineer’s earlier appointment had over-run but someone would come “today” An hour later the engineer called to ask if I was home. At 15:00 he arrived At 15:05 he asked if anyone had already been and then said there was no fibre outside the house to connect to !? He drilled a hole stuck a connection box on the wall and left. 2 hours later I received an email to say he had arrived ! Let’s hope the internet is faster than the installation process 1/10 so far.