I tried to speak to Openreach but it appears you can only chat to their online chat bot, before you might eventually get a human if you press the right combination of options. I then tried to log a complaint about their engineers over 2 visits who dragged dirty muddy cable all over my front windows and were in my front bushes, woke me up on a Saturday morning banging cable on my walls and swearing at each other, yet never announced they were coming on either visit. Openreach just told me to speak to my service provider but I didn't call the engineers out. My 'service provider' TalkTalk therefore would not log the complaint and sent me back to Openreach. I went to and fro 3 times. Each time Openreach asked which neighbour called the engineers out...no idea didn't see a neighbour outside with them! Yet Openreach must know as they tracked the engineers down. So what I am now assuming after unsuccessful logging of a complaint, is that Openreach never log complaints, giving the impression they give great customer service...which...they don't!! Openreach...not so 'Open'...more 'Closed' and go away annoying customers.