Decided, due to rising prices with my current provider SKY to switch to Vodafone broadband. Purchased my internet package on the 28/08/24 via Vodafone website. Booked a days holiday via work for the Installation to take place on the 19/09/24 so that I would be home for the full day. I received numerous notifications regarding the installation date, letting me know that the engineer would be arriving between 13:00 and 18:00. Stayed home all day, no engineer attended to install. No notification that they would not be coming, no call, text, email nothing. Telephoned Vodafone today, 20/09/24 automated service, the only way I could get through to Vodafone complaints was to pretend that I wanted an upgrade! Straight through to a human then as they thought I was going to spend more money with them. I dealt with 2 very helpful call handlers, Luke and the Depack. They did their best to try and resolve this problem, however, I was told that an engineer would not be calling today to install and that I would have to wait another week for this to be installed I explained that I only had yesterday left as a days holiday via my work and that today I have had to take one days unpaid leave to try and get this installed or sort it out. They kept offering me the 25th which is a Friday and I am at work and there is no way that I can take this day off, to try and get this installed. I have told them that my only window for an engineer to visit is either the afternoon on the 23rd of September or afternoon on the 24th of September he kept saying that the earliest that they could do was the 25th. I’ve told them this cannot happen apart from the fact that I am going to be without the Internet for a week I do not have any more holiday allowance left to take from work and I have had to take unpaid leave for today, although they have offered me £30 compensation me taking the day off as unpaid leave has cost me a further £70. I do not recommend Vodafone. I have been told that a manager will call me later but do not use this company , it started off well but very rapidly went downhill. I do not recommend.