Phoned the Openreach ‘helplines’ to report (again) a longstanding problem with our degraded copper line preventing us from changing our service provider (Openreach unable to replace it four years ago as ‘it would cause potential damage to our neighbour’s garden). The operator just kept repeating the same thing ‘contact your service provider’. Then put the phone down on me. This is an infrastructure issue, so not at all responsibility of my supplier - I want to move from Virgin cable to another cheaper above ground cable supplier. I phoned Ofcom who were much more helpful. All companies will have to replace copper cables for full fibre by December 2025. Just hope Openreach have the capacity to meet this deadline!