This company ignores ALL communication from customers and BT.Notably, we scheduled for engineers to dig up garden for cable trench to change over to digivoice service when I was not working so that I could leave without being obstructed.They ignored this and turned up extremely early on THE only day in the week that I work!!! Not only that but because we were not there to greet them they then rang the door bell repeatedly-waking me up and making my working day really difficult later as I had a panic -attack. We also arranged for connection and changeover a week after our return and were forced to re-arrange times and dates several times whilst on holiday in Bali-unbelievable(because Openreach kept countermanding arranged days and dates and booking days and times that were ridiculous as we were away for 3 weeks on the other side of the world holidaying.We wanted an engineer to connect the fibre cable and junction box after we got back so that we had wi-fi until we were ready for the changeover. We also needed the engineer to set up the back-up and check the system was working at optimum.So obviously he needed access to interior.Again Openreach ignored our communication and completed the changeover from copper service to fibre a few days before our return-result :2 days later (one day sleeping, getting over jet lag and the next day reading e-mails, post and emptying cases-tv and wi-fi was not working. Because the engineer had done the final connection, our tv and wi-fi had been disconnected using our old hub so we were forced to get out all the equipment: new hub, leads, back- up modem and disc.This took a considerable length of time and left us stressed, tired and anxious undoing the fabulous holiday we had just had.Thank you so much Openreach for your arrogant, self-serving, dismissive, unprofessional company.If we had to do it again, we would choose ANY one of your competitors-on the basis that they couldn't be any worse!! In conclusion, do not believe the marketing proposing that it is easy to install and that they will work with you.What you'll actually get is the antithesis,plus stress and anxiety.