18th. August 2023 Open Reach Engineers visit Engineers Name: Jason Engineers unique Phone number: +44 7701407771 Arrival time: 10:15am Description of Engineers visit: Jason began testing the landline. He didn’t bother to let us know that he had disconnected the internet. My daughter who works from home was in the middle of a meeting with Brighton University when the internet went down. She came downstairs and asked the engineer if he had disconnected the internet? He replied “err yeh?” He didn’t seem to be at all concerned about not letting us know he was going to switch it off. My daughter was very embarrassed when she had to explain what had happened to her manager. In the meantime Jason replaced a component on the wall in order to get the landline up and running. He then quickly left the building without turning the internet back on !? I complained about this to SKY who is our provider but they jus pass the buck to Open Reach. I have been unable to contact anybody at Openreach who can help to even start a complaint process. I have been passed back and forth from Sky to openreach over and over again. Each company insisting that I speak to the other. I have amassed 9 pages listing all the emails I have sent to no avail, and the dates of all the phone calls I have made along with the names of all the people I have spoken to - none of whom would help me to even start a complaint. I understand that this process is put into place by Openreach on purpose to frustrate customers so that they ultimately just simply give up the will to live.