Have been waiting for 5 months for full fibre to be installed . Countless engineer visits that haven’t a clue why they are there . Can only contact provider and not openreach which makes them the middleman to what is going on and even they have no clue because appropriate notes have not been left by openreach ! I have now been told that after all the work and visits that there isn’t even a cable coming to my house , something that should have been sorted 5 months ago ! After a huge waste of time all round I am now waiting for openreach to get the go ahead from council to dig under pavement a little way down the road to me to be able to add cable to existing and bring it to my premises . Keep getting messages every time an engineer visits saying that the work has completed when it clearly is nowhere near complete! Very frustrating that you can’t get hold of openreach directly because it seems that nobody has a clue on what they are doing 🤷🏻‍♀️. Will be half a year by the time this is completed , if that even happens . This could have been resolved months ago but because of the terrible communication and workmanship it has turned into a ridiculous situation that I wish I never started . 0 stars !!!