I’m really happy with the frames. Even though It is expensive for me, I adore the frames opposite wall offers. The customer services on the other hand was... ouf! Cheers Reply: the problem was out of the customers service's hands even though I wrote to them 5 minutes after the purchase. Reason: you don't have any other contact with them than the written form and they are definetly not close to your actual office. 2nd issue: they couldn't revise my order because it was packed, not because it was sent... In my opinion you go cheap on customer service, cause you don't care more about sales than about customers. Then again, you care more about money than about earths resources and polution - so much packaging, paper and plastic for two frames... On both of thease, you are quite equal as most of Canada's bussiness, so you're in the norm. We don't have other choise, so no worries for now (just my honest opinion).