I want to warn all people considering vision correction surgery at optical express to avoid it. The bad stories you hear are all true and accurate. I unfortunately had surgery at the Leeds clinic, was treated like a number on the day. It's like a queuing system to get the surgery, one in and one out system. The surgeon Mr Muhammad Kazmi spoke to me 20 minutes before the surgery and told me new risks which I did not have time to think through or reconsider properly. This was made worse by my anxiety which the staff told me they knew about but did nothing. Their customer service and complaints department is shocking. After I voiced my concerns I was able to speak to the surgeon in person again to demand why I did not have fully informed consent and the lack of duty of care given to me. Surgeon accepted his wrong-doing but refused to give a formal apology. Surgery Manager Mike Coyne who took my vision measurements (not qualified optician) was equally rude and unprofessional, interrupting my personal appointment with the surgeon at multiple times. He then threatened me to leave and then kicked me and husband out of the clinic. Didn't matter to them at that point as transaction was completed. Customer services response was as expected and that was they can't do anything. Please do not go to these people as they do not care about your eyes just your money and how quickly you can pay. They were so desparate to get my money before the treatment. The whole team work on a commission basis including the optician you see in your initial consultation. It is all sales. The surgeons themselves and staff wear glasses yet they advocate laser eye surgery which is bizarre. The company is very unethical and provides insufficient risk information to their patients. No wonder they all look so nervous and have so much to hide. Stick with your glasses as they never will disclose all the risks to you as they don't have to. You could be the unlucky ones and suffer for the rest of your life. Even though my vision is fine at the moment I am seeking legal advice due to the unethical way they have practiced and lack of informed consent. Do NOT gamble with your eyes you will never get them back. The laser burns your cornea permanently and this never grows back the same. The majority of the reviews here are by people with only 1 review on their account. I am highly suspicious of this as these don't appear to be genuine and the overexaggeration of positive reviews makes me sceptical.