In the Spring, Optical Express St Vincent Street (Glasgow) refused to give me laser eye surgery as my prescription had changed by a whole diopter since the initial consultation in Braehead. But they would not return my £1000 (yes, one thousand pound) deposit. At the start of Ocotober, I went for another consultation at St Vincent Styreet, and this time they confirmed that I was not a suitable candidate for eye surgery, as I have had it before and my corneas are too unstable. I was happy with this, and they promised to refund my deposit. Although I do wonder why they ever pretended I WOULD be suitable, as I mentioned my previous surgery several times It is now over 8 weeks later, and they still will not refund my deposit - one excuse after another - you have to wait 30 working days - there's a backlog in the refund department - we can't return your money without doing certain checks because we are a medical service provider. What checks? We don't know and can't find out - our systems are down They may be technically very competent, but their business practices make them look like the worst kind of cowboys.