BEWARE Following my initial assessment at Optical express Dumfries I payed £500 deposit towards lens replacement surgery where I was told the results from surgery would not be 20/20 vision but a definite improvement and remove the need for contact lenses. I was then sent to Glasgow to discuss my procedure with the surgeon and was told this would not be the result and in fact my near sight may be slightly worse. He advised me to take some time to think about things and if I decided not to go ahead then I would receive my deposit back. I decided £7500 was a lot to pay for no improvement so decided to cancel. Optical express have refused to return any money to me and I was advised to go through the complaints process. I Don’t know how they can do this to customers, it’s obviously all about the money for them.