I made the worst decision of my life by using Optical Express. I had Len’s Replacement surgery January 2023. This was not great with blurred vision and glare. I was then told that too many cells had grown over the lenses, meaning I needed YAG. I was told this would rectify the problem. After having YAG my vision was no better. I once again contacted Optical Express and asked for my eyesight to be checked. That’s the easy part! I saw the Optician at their Newcastle branch who told me that the prescription of the lenses had been the incorrect prescription used. She said she did not know how this could happen, as the machines calculate the prescription. I then had to wear a contact lens for a week with the new prescription to see if this improved my vision, which it did. I was told I needed LASIK to correct the vision. You then have to go through their delaying tactic of waiting 4 weeks for head office to agree to the procedure, then another 6+ weeks before the actual surgery. All the while your guarantee is quickly reducing. I had the lasik - not great, my right eye , my dominant eye had gone from a plus to a minus prescription( refractive surprise), meaning I could no longer see in the distance, meaning I could not drive easily. Complained again to Optical Express who are dismissive and rude. They tell you basically you do not have a leg to stand in, as you sign to say you know the risks. I then had to see their optician again, and wear another contact lens, just the right eye this time. At the point of removing that lens, I was told by their optician that they couldn’t do anything else for me, and that I just had to get used to not seeing clearly! I was very upset as you can imagine. I complained yet again, and got told that I would need to see a surgeon of theirs to decide what could be done. You go away again, and go through the lengthy referral process again, to be told this time, the cost to see the surgeon will be £200. Flabbergasted is a polite way of saying how I was feeling! After another 8 weeks of fighting them, I finally get to see a surgeon. My appointment being 2 days before my guarantee ran out. I had got them to extend the guarantee, but only by 2 months! On my way to see the surgeon, after two and a half hours drive into the three and a half hours journey, they call me to say the surgeon cannot see me today, and to return tomorrow! I flatly refused, and still turned up to their Newcastle branch. I saw the surgeon who told me that I now needed Lasek to correct the refractive surprise in my right eye. I then had to wait whilst a member of the staff contacted head office to see if I could have the surgery free of charge. They agreed and my surgery was booked for 8 weeks later! I had the Lasek 3 days ago, and am waiting to see if this has worked or not! Optical Express do not care about you or your vision. All they care about is the money! You mean nothing to them. Their after care is poor, and they treat you like a piece of dirt. I genuinely have made the worse decision of my life by using Optical Express. They are dismissive of you and your complaints Please please please read multiple reviews before you decide to have surgery on your eyes!