My wife visited York today and unfortunately had a fall in which her glasses were twisted and bent. They would not stay on her face and fell off whenever she moved her head. She found herself opposite a branch of Optical Express (sorry we don't know which it was) and went in and spoke to a young man called Craig who listened to her story and then fixed her glasses perfectly. This was despite the fact that a) she is not a York resident (and will therefore not be a future customer) and b) the glasses were not made by Optical Express. The level of service shown by Craig at the York store makes it much more likely that we will be customers here at home when we next need optical care.