OH BOY WHERE DO I START. our experience of this place is less than complimentary, firstly our first visit was a horrendous one, our appt was for 10.10 but by1.pm we hadn't been seen so I had to have another 10min walk to the car park and pay for another 3hrs as the first three were clearly not enough, other patients that were after us were put in front we never got away until after 3.30 pm and on no occasion were we offered any refreshments, in fact with four visits under our belts we were only offered on the last visit if we would like a drink. the last visit was also a horrendous one as it was bank holiday there was only a mimimal staff on, but having telephoned the night before to ensure that it would in fact be open and was told yes definitely, having arrived we could not enter the front entrance as the doors were locked, we were escorted by a staff member who said we would have to go round the back and that too was locked, it took us over 10mins to try and gain entry to the place, meanwhile our meter in the car park is running out, and again I had to leave my husband there and refeed the meter as they were still running behind and there was hardly any body there, patients I refer to. what an absolutely dreadful place I wish we knew then what we know now as we never would have chosen that place at all. it is run very badly and disorganised, they do not seem to put the welfare and comfort of patients first, even when I used the ladies room the lights were not even switched on and I am fumbling around in the dark trying to find the light switch as it was pitch black in there, knowing they had patients in that day the lights in the toilets should have been switched on in readiness of use.