I decided for lens replacement as I was suitable for it. From the start Optical Express gave me wrong information and I felt quite pressured to make a down payment for the surgery. They even tried to make me pay a deposit whilst I had drops in my eyes that made my vision so blur. I couldn't see, let alone signing for something where I had to pay an amount of money! There were various issues before the operation and against my better judgement, i decided to go ahead as I would have otherwise lost my deposit. I was left confused after my surgery and given so many different expectations by different opticians, that 3 weeks after my surgery, i am unsure what I am supposed to feel. I still have constant migraine, blur vision, I am in constant pain - Is this normal? I was asked to make an appt to see a surgeon again and perhaps I would get some reassurance but when I arrived to my appointment, they had no recollection to this appt!. Even though I have a card - Fair enough I didn't take it with me - They made me feel I was in the wrong and I was lying about this appointment. They did nothing to make me feel better and on the contrary I felt somehow blamed like everything was my fault..... I had to leave without seeing anyone and I now feel very frustrated they do not card for their customers. Otherwise, they would not be treating them like second class citizens! I have felt let down so much by Optical Express that I am trying to find a way of getting after care from a different company. One that may try to help. I would urge anyone not to go through this surgery with Optical Express and to find a more respectable company that may care for you instead of only thinking about the amount of money they can get out of you