Wow I had my first contact with Gillian in NORWICH and she put me at my ease explaining the operation as I had to have both eyes done, I could not see out of my right eye at this time, then I met Sinead also there who put me through some tests to see what I needed, from there I went to Chelmsford one week later to meet the surgeon Dc Mani, I was again made welcome and everthing explained, just under 3 weeks later I had one eye done and the other next day, what an amazing experience I nearly fell asleep during both operations, was comfortable and all the staff put me at my ease the whole way through, I would recommend OPTICAL EXPRESS to anyone and everyone I am meeting as I travel a lot I tell them how good they are, Having seen Sinead again for a check up she is lovely,So if you are thinking about having any surgery go to them THEY ARE THE BEST.