I went for an eye test there 3 weeks ago and was advised to buy glasses. Thank God I chose the less expensive ones. When I went to pick them up 10 days later, I realized that they were completely wrong and could not wear them at all. I told the consultant, who still wouldn't want to book an appointment with the optician, but he advised me to wear glasses for at least 2 weeks to get used to. Needless to say, I put them once out of the store and couldn't see anything, I was going to go under a car. I called them to book an appointment and they told me over the phone that I could go to the store at any time and do another test. I went 3 days later, Tuesday, only to know that they were full and that I had to book an appointment. I booked for today, Friday 22 November, but I pointed out that I only had half an hour for this, because I had to leave for my work. I was there today and they made me wait half an hour and eventually I left, asking for a refund, since I can't travel to central London for a pair of glasses anymore. They told me I would get a refund only if the office approved it and it will be in 14 days. That place is a joke !! After 3 weeks of travel in central London, I spent 170 pounds, my time and 25 pounds to travel for NOTHING. I have nothing, I still have to go to another store to order glasses. Very very disappointed