Following a consultation in Hull to be assessed for lens replacement, I booked in to the Manchester clinic to have my surgery completed. On the day of surgery, I was told that the two clinics were conflicting in the advice they had given and were not prepared to go ahead with my surgery. One had recommended Vari Focal, the other disagreed and stated I'd be better with Mono focal. Both clinicians were Optical Express employees I opted to cancel as i'd lost faith in their expertise and was told I'd receive a refund. Optical Express refused to refund my travel and Hotel expenses but did agree to refund the surgery fee. My surgery was booked for 17th September, Optical Express finally processed the refund on 7th November and to date (16th December) i'm still waiting for the refund to reach my account. I have raised a dispute with HSBC but this could take 120 days to resolve. Optical Express favour making money over eye care and I seriously doubt a health care professional with this ethos. Don't be pressured by their sales team and if in doubt, get a second opinion.