I’m not someone who complains but based on the awful experience I have just received I felt I had to leave a review. I’ve used optical express for many years for glasses and contact lenses and always had a great experience the team at Braehead are brilliant. Had a recent issue were I hadn’t received my contact lenses for a good number of months but direct debits were all taken from my account. I went onto live chat to get it all sorted and it’s from there it all went wrong. I was promised new lenses sent but it would be 2 weeks before I get them. Given it was optical expresses mistake I asked to get sooner at a local branch, said it was Braehead but didn’t hear for nearly a week. Chased up today as I wanted to pick up lenses and also to discuss why 2 payments were taken even though I was told my payments would be frozen to make up for paying with no lenses. Took hours for a reply and then told it would take 20 days for a refund. There was a real lack of care or interest that this was all errors made on optical expresses part that I have been out of pocket with no actual service or goods I had paid for. And also double paid for this week, shockingly bad service!!!! Avoid!!! Should be a no stars option to review.