I purchased prescription glasses from Optically for my daughter, but when they arrived caused her to have double vision. Optically agreed to a partial refund if I sent the glasses back to them . I couriered the glasses to them (my cost), which they received on November 5th (they confirmed this). Weekly emails from them assured me that the refund was being processed yet nothing ever materialized. In December I started calling them and they would tell me the same thing several times a week (that the refund would be processed in a day or two). Now it is Jan 10th and they are no longer answering emails or phone calls and I still have not received the refund. I finally got a refund after having to go through the Better Business Bureau and filing a complaint.