I ordered a pair of prescription sunglasses from them in June of 2018, and they were good. They came in 2 weeks, was good quality, the price was great and I'm still using them a year later. This influenced me to go through optically to purchase my regular glasses and that was when the headache started. The ordering process was simple and intuitive for sure. About a week after I ordered I got an email, saying that my frame got broken in the process of installing the lens, and it was the last one in their inventory. They said I can choose any other frame I want and they'll credit me $10. I did that and indeed got a $10 refund on my credit card. To put into perspective, I had paid extra for the highest index Kodak lenses they had available. This would ensure that they would be thin and light for my pretty strong prescription. When I got the glasses the lenses were very thick. They were definitely not high index. Kodak themselves said that all their lenses should be delivered with a certificate of authenticity, which this was not, leading me to believe they aren't real. I wore them for a few days and the prescription and all was fine, but then I noticed at some points where I look everything gets blurry. Upon closer inspection I realized the lens was coated unevenly. This was a problem. I called optically and they told me they'll call me back (which never happened). I called every single day and never got help with the issue. I just went through PayPal and filed a dispute, to which optically never responded so I got a full refund. Although I am quite happy with my sunglasses, it seems the quality of service has changed at optically, and I will be switching online glasses stores.