Very disappointed and upset, I booked a consultation with the optometrists about 2 month ago to have laser eye surgery done, it was going so great. I was told that I use suitable for the laser eye surgery, they booked all my appointments with the surgeon and the surgery, they said I need to pay £60 non-refundable fee so that I would be seen by the surgeon before any surgery happens as he will have the last say. Was so excited to meet the surgeon on the day I went to Optimax Finchley to meet the surgeon, Once I went to the room to meet the surgeon not even 5min went past and the surgeon said i am not suitable for laser eye surgery as my prescription is high and I got high astigmatism, and said I don’t know why the optometrists has taken this further as he should of picked this up straightway he should of not had booked you in for a surgeon appointment. Called customer service once I was back and explained them what happen they go we can’t do anything as you was told it’s a non-refundable when have consolation with the surgeon. They didn’t even listen what surgeon said to me. So from start the optometrist knew I wasn’t suitable for it but he still sent me so they can take that £60 of me very poor robbing people like this. It was a mistake on their side if that was the case then I would not have paid £60 to them and lose out my money!!