My review is focusing solely on the inability to get a phone response from the South Side location. In fact, I tested it out and even on a Saturday, someone answers the phone at both the 104 Ave and Sherwood Park locations. Yet, on any day of the week, no one answers the phone at South Side and the pleasant suggestion to leave a message because the staff is busy with customers - well, it just doesn't mean anything to me at this point. Because...... I left a msg about 6 months ago, and I am still waiting for that return call. Furthermore, I left a message on November 4th -- still waiting for a return call. Now - I'll give the benefit of the doubt to the fact - you may have a problem with your phone or your message system. Please check into those matters. If you think that responding with -- "South location is the busiest" -- get more staff! Otherwise, please change your policy at South Side -- answer your phone! Or at least, have the courtesy to respond to phone messages. You know -- there are other Health Stores in Edmonton!