Opus Energy are an utter disgrace! They have made two HUGE errors on my account both with the gas and electricity. On both occasions, they have admitted fault but it has taken weeks and weeks to sort out at a huge cost of my time. They have accused me of lying about the gas meter and sent two people to investigate, but still didn’t get the problem sorted. They have also not been taking the meter readings from our smart meter and charged us a fictional amount. They send out people to read the meter, but these meter readings are then submitted. Once realising their error they have “back billed us” over £3000. They are rude, unhelpful and take weeks and weeks to reply. With profits over £400MILLION in 2021 they are greedy beyond belief. As a small business we struggle with the huge price increases on everything. Rather than supporting small companies and doing what they can to help, they just demand their money, to the detriment of us even though it is their mistake! I understand all energy companies now rob their customers but our bill has increased by over 100% plus the money we owe them because of their error. I’ve been on the phone with them, they cut me off and have never phoned back. They also ring up with no prior knowledge of the complaint that has been raised and waste my time. Once our contract is up I will never go with them again! I understand all utility companies are shocking with not enough staff, but OPUS are so lazy do not care! AVOID!