Purchased a business property in April'23 upon receiving the keys only to find Opus had forced entry and removed both the Electric and Gas supply as previous owner Lee Sutton (MyEnergi) had outstanding debt. After a long drawn out battle (sometimes 2 weeks to get a response from Opus) to get the meters re-installed Opus requested Gas Reconnection Cost - £408.52. Electric Reconnection Cost - £408.52. Deposit amount: £500.00. Total to pay: £1,317.04 (coincidentally exact amount the previous owner owed). We paid them on 23rd June'23. Meters where booked to be installed 4th August'23! Engineer phoned two days before and moved reconnection date to Friday 11th August'23. When the engineer eventually arrived they only installed the electric meter. We contacted Opus again only to be told they are no longer providing gas meters (yet they took the money from us for the re-connection! 10 working days to receive a refund) This left us unable to use the business property for 14 weeks. We are now left in a position where we are unable to get a gas meter installed as Opus has the old meter/MPAN number and Opus are refusing to allow us to move electric suppliers (without any explanation). How an energy company can conduct business like this without consequence is a mystery, the lack of urgency or communication is truly unbelievable, the long term devastation to a small business like ours is unforgiving.