Was not informed my contract was ending… Was not informed my contract was ending which then went from £60 per month to £400 When I’ve rang to complain they said they sent “a letter” out, so one letter which I didn’t receive (how can you rely on the postal service if it isn’t recorded) plus she confirmed they don’t send email reminders yet I get an bill emailed each month.. Why ? Seems it’s a scam to get you to pay extortionate amounts. Whether or not I’m on a fixed rate I didn’t give permission to take money out of my account. STANDING CHARGE WENT FROM £1.35 to £17.84 a DAY !!! I’m speaking with citizens advice and currently reaching out to the financial and electrical ombudsman plus trading standards