As I was ordering, towards the end, there was a section on the page that said if I added a tip to my order, that it would be processed faster. This really put me off about the company. I'm paying over $300 Canadian for my baby's formula. As a parent, I'm already strapped for money. And if someone is buying baby formula in replace of breastmilk, it's probably because they desperately need it, and had not factored the extra expense in to the cost of having a child. It felt a little like extortion to see the "we have what you need, and we can get it to you faster if you just pay us more to do it". It wasn't a faster shipping option, just "we'll put your order on top of the pile". I really didn't like that. Once ordered, it arrived a day late. It had arrived in the country 3 days prior and then just sat at the shipping facility for 2 days. Again, this was a product that we really needed as fast as possible so it was frustrating to know it was so close to us and yet completely out of reach.