I actually think people are confused and this is for Origin broadband uk but as others have reviewed origin broadband Australia on here I will also: If I could give them a -5 stars I would. They have completely screwed every communication I have had with them up. They are sending me reminders to provide my payment reference number condescendingly a week after I was on the phone with a customer service officer immediately on the day and paid and they took the reference number while I was on the line and fixed the issue. They have been unable to get the phone service I've been paying for to work and even though I pay for top plan and top speed the best I ever get is 43 Mb/sec when I should have up to 80 and that 43 Mb speed is in non peak time... at peak time... streaming isn't always a fun experience. God forbid you have a few devices using it... I often have to revert to 4G. They don't seem to care, I had two escalations in the system when they suspended my service, even though during the time it was late I was constantly on phone with them trying to get service doing what I've paid for. I have demanded they meet their promise or refund me for the difference between the plans for all the months I've been paying for a service they cannot provide. All I get are emails sending me a "kindly reminder to provide my payment reference number' if I want my service unsuspended for a service I've paid for is active and I don't owe any money on but they sure owe me a refund and some compensation. No hurry at their end on that one, apparently. You must jump when they say but they don't need to really respond or address your issues, that's how it seems to work. They have no website for customers, no portal at all and honestly I don't know how they can hold their head up as an ISP provider.