I've been with Origin (previously SSE for 4 years) for nearly 5 years. Came to renew time and i was very happy with the service level and broadband speed i had previously been receiving. I renewed my Broadband service with Origin for £23 a month. Even though i was happy with the current speed of my broadband, i was told that the speed would in fact be faster. within a week of renewing my 2 year contract, the broadband speed reduced significantly, to the point i was even unable to watch Prime movies. Called them immediately and explained that the customer service rep had misinformed me about the speed of the broadband i was receiving. They apologised but said there was nothing they could do, as i was in a contract. I even offered to pay a higher monthly fee, so i could at least watch prime, but they said i was already receiving the maximum broadband speed that was available. i am now stuck with this service for another 16 months and to top it off, they charged me £51 for my February bill, when my contract is only £23. Something to do with "fair line rental charges". Currently waiting on the end of a long phone queuing system to them to ask why i have been overcharged. I'm So Pi**ed off with them - can't wait for my contract to end. I will defiantly be taking this up with the ombudsman.