awful! I used it because my relative Peter Lowes was a manager and he was so convincing about it. I regretted it when i got my router and it didn't work, i got a replacement and it didn't work, i booked an engineer who rolled in after a fortnight and he finally got it going. Then when I complained i was promised a month free; it didn't happen and i refused to pay, the service started to drop from then and next month it was disconnected with no warning! I got a new supplier and I got bills for £100s from origin who said i was still connected and using the phone. my new supplier was billing the same calls. i refused to pay at all and then the portal started and after the first time i couldn't log on at all . i was getting calls on my new ex directory number and i called pete who warned them to stop and then I found a friend request on linkedin from a woman at their debt department ; under harassment law she was committing a crime). I had no choice but call police in. I am still not paying the bills as i was not connected at the time when i was billed.My new company was using the same box.Three years later it is not resolved and peter is gone to a new job due to finally getting sick of being blamed for the shoddy service.