Awful experience! So, despite the poor reviews I though I would go ahead and place an order for Broadband. Everything with the order went smooth and the router arrived in time before the go live date. Now this is where the problems started. The go live date came and went and no new connection so I used "Live Chat" to find out what was happening and was told the Openreach cancelled the connection and did not give a reason. Origin Broadband then told me that they would put my order through again. I received an email from Origin confirming my new go live date, however this was followed up with another email from Origin's Senior Provisioning Coordinator stating that Origin have not been able to process my order as my current service provider has submitted a cease request to cancel your telephone line service on 08/10/2019. So I rang BT (my current provider) and asked them to cancel the cease request so Origin could place my order. BT said there is no cease request and that Origin Broadband order is active and that there are no problems transferring my service to them. I then rang Origin back and explained what BT had said and Origin said that they would put my order through again and that I would get an email with another revised connection date on Monday. Well today is Monday and I have hear absolutely nothing from Origin and I have had to waste even more time contacting them again. I have now cancelled my order and to add insult to injury I have to wait 30 to receive a refund of my upfront payment.