Dreadful experience ordering - thought it was a scam site due to payment problems. Customer Service answer was OK, but basically said they were unaware of problems. It did at least assure me that the site was not a scam. What didn't reassure me was the delivery. Almost a week, and I never received any delivery advice unprompted. The Order Status on their website is sadly lacking. Will not be ordering from them again, and would caution any other potential purchasers from buying direct. You would be better off trying to find their (excellent) products on another eCommerce platform in my opinion.