I ordered seven plants, four of them had longest 2-4 week dispatch date so I placed an order 5 weeks before I had a week off work just to be on safe side. Fast forward 4 weeks, no plants and no communication to suggest any delay. I phoned a few days later and was told I wouldn't get an update until Monday (it was mid afternoon of Friday). I received an email on Monday saying dispatch would be the following day and I would get a message from courier. The following day nothing heard from Ornamental Trees or Courier. I left it one more day and then phoned, another apology and was told it would be looked into. Next day got a call saying 2 of the plants were unavailable at present (even though they had a shorter lead time at point of order than the others!) and the rest would be sent asap. Asked for a refund on the two that weren't available and waited. The 5 available Plants arrived on Monday, nearly 6 weeks after original order and they were in a very poor state. Two of them were in smaller pot sizes than advertised, weeds growing out of potting compost, leaves half eaten with brown spots underneath and heavily packaged in plastic - parcel tape and bin bags (I'm no zealot regards this but really no need for it nowadays). I emailed photos of the plants, said I wasn't happy and wanted to send them back, heard nothing back for two days and then had to call again to be told it would be looked at first thing the next morning. Got a call 2 days later asking what I would like to happen, no offer of a solution or resolution. Plants are now getting returned and I am never using ornamental trees again. One of the ones that was in too small a pot and also not great condition, I said I would keep because it was larger and would be more tricky to package up but for a 50% discount (£15). No, can't do that much I was told. Very poor customer service - if an order is going to be delayed, you should be told - people make plans, this should be a given. If you say you will get back to someone at a certain day/time then this should be done, another given. Refunds should be processed in a timely manner without having to be chased up by the customer. And, most importantly, if you are going to mess someone about like that then surely you should make sure that when the product is received it is at least in very good condition! On a side note, I have ordered from Ornamental Trees multiple times in the past and not experienced these issues so not sure what has happened but it has now put me off ever using them in the future. Buyer beware. PS - I have email chain, call logs and photos if this review is in any way disputed and I am happy to provide them if anyone requests.