I had a horrible experience with a customer service agent at phone number 1-877-333-0117. He was extremely rude. We were gifted an pair of boots that were bought online. They were too small and I was looking for clarification about how we can return them. He proceeded to tell me that he could do nothing to help and that I needed to go into a physical store to return the item. However, our stores are in full lockdown due to covid and when I brought that up, he basically told me that wasn't his problem. I wanted to speak to his manager but he claimed he doesn't have a manager. I asked to file a complaint and he claimed there was no way to file a complaint. I have never seen worse customer service, or return policy, in my life and plan to never shop here and plan to steer everyone and anyone away from this store if possible. Buyer beware!