Absolutely crypto.com is no longer what it used to be years back. Poor customer service response! I used them because of the simplicity and the crypto Visa card. I paid for a flight for $900 with my crypto card. A week later I had an email from the airline stating the payment never went through and I have to repay to keep the flight booking. So I repaid with a different card. Contacted crypto.com to express my issues and I was escalated to a specialist. 3 days went on and I received an email saying due to significant time passing please start a new chat and they will prioritize my issue. So I did and after 4 days no response. I had $900 sitting pending which never went anywhere and I can’t access it and they won’t respond. I reported to ACCC and left reviews almost every day. On 19th of January, 2024 I saw a review on how an account holder with crypto.com was able to pull funds out, i quickly contacted the team of hackers and they were able to get my whole fund out. I know a lot of people are in need of access to their funds in crypto.com. please contact swiftrecovery2ATmailDOTcom and you will be here to testify same