Update on my review regarding flowers that were delivered on Dec 7 and were dying by the next day. After contacting Ottawa Flowers about this fact and sending pictures, they stated it was the cold that caused the flowers to die (don't know how to deliver flowers in the winter?). I was promised a replacement for Dec 11. None was delivered and I received no communication from them; thus my review posted that evening. I did receive a lovely bouquet on Dec 14 at 5pm and it lasted 6 days. However, that 'make-up bouquet' does not make up for my initial experience, especially given my dealings with the poor customer service. Consequently, I still cannot in good conscience give Ottawa Flowers a more positive review.