We ordered two arrangements for a family funeral by looking at the website pictures. We spoke directly with a person to order them. We ordered the same arrangements but with different colors of flowers. Firstly the flowers showed up late and not prior to the Visitation as promised. The flowers that were delivered were not the same type as what was ordered and both arrangements were exactly the same in flowers and color. To top that only one card was sent with both family's messages on the same card. We complained to a representative of Ottawa Flowers and although she was sorry offered nothing in compensation for all the mistakes. Very disappointed with a company that we personally, our Community Association and our Community in general has ordered from for years.