Ordering a gift from Ounass I’ve always chosen Ounass for their fast and reliable delivery, especially the two-hour express service, but my recent experience was extremely disappointing and frustrating. I ordered a gift for a friend and naturally selected express delivery. However, the entire process turned out to be quite embarrassing. After inputting the delivery address, I chose to pay using Tamara—only to find that the OTP was sent directly to the recipient instead of me. This completely ruined the surprise. To make matters worse, Ounass’s platform also requires OTP verification of the receiver’s phone number, meaning more codes were sent to the recipient without my knowledge. Despite paying for same-day delivery, the gift was only delivered the next day due to a "failed delivery attempt." The address provided was complete, including the apartment number, and I had expected the package to be left at the door if necessary. This delay completely defeated the purpose of choosing express delivery. When I contacted customer service to file a complaint, I was told that in the future, I should place the order under my own phone number and then call customer service to amend the delivery details—after navigating an exhausting virtual assistant process, of course. Not ideal for a supposedly premium service. To make things worse, a customer service representative even contacted the recipient to follow up on the complaint that I, the sender, had filed. This crossed the line in terms of privacy and added to the overall embarrassment. This entire experience lacked logic, discretion, and basic customer care. I’m sharing this review in hopes that other customers are made aware and don’t face the same embarrassment when sending a gift. I also hope this serves as constructive feedback for the Ounass team. It would be a huge improvement to create a separate “recipient” section during checkout for gift orders to avoid this kind of confusion. To top it all off, Ounass refused to refund the express delivery charge—even though the service wasn’t fulfilled as promised.