Customer service is shockingly bad!!! I've spent a lot of money with Outdoor Building Group. I had one small problem that should have been easily fixed, over a year later with many phone calls and emails later the problem is still not resolved. N.B. Please keep ALL paperwork and on handover day if something is not quite right, take lots of photos and get them to write down what they are going to do about it. Check all appliances are in full working order before they leave and if not, get them to replace the whole item, NOT say they will get a spare part. 13 months later I'm still waiting for a spare part!