Great product and company. Called customer service and all questions were answered quickly and reasonably. Ordering online was straightforward. The website provides all kinds of useful info including the correct and full instructions for the specific product as well as links to videos. Detailed instructions on the delivery process were helpful. Had an issue with a missing board and a couple of broken ones but this was addressed quickly and without hassle (just fill out the customer claim form online and you'll have the parts delivered shortly). The company cares about and stands behind its products giving me confidence that it will last.