I placed an order that needed to be to the funeral home by the 13th which was exactly 3 business days to be delivered when I placed the order. (which is stated at check out on their website). When I still had not received a shipping confirmation by the 2nd business day I called and the girl I spoke to said shipping was 3 to 5 business days and that's probly why I had not received a shipping confirmation yet. I had no choice but to pay the extra $200 and was Assured it would be there by 13th. My item made it a day before it was suppose to be there which leaves me to believe the item was already shipped and they just took the extra $200 from me. They also delivered the casket to WRONG funeral home and did not have any of my LO's information or my information on it so the funeral home knew who it belonged to.