When my mom told me she'd heard that buying a casket online was all the rage now at the senior centers, I was appalled. But after seeing the price difference between the caskets at funeral homes and the ones online, after reading reviews upon reviews, and understanding the market and how funeral homes have the front line advantage, I decided if we could find a viable option, we would buy a casket for my father online. I liked the reviews of Overnight Caskets I had read on TrustPilot and that they had a BBB rating. My family and I had a couple of weeks to plan the funeral, so we perused the website and found a casket that met all of our expectations. However, my father passed on a Friday night, so we weren't able to place the order for the casket until Saturday afternoon. Though it's called Overnight Caskets, they are closed on weekends. So my order didn't begin processing until Monday at noon (they are located on the west coast, I'm on the east coast). That's when they called me to notify me that the free shipping I was under the impression I was eligible for was only applicable if I had chosen a casket specifically under their East Coast section of the site, which I'd never seen. If I wanted the casket I'd purchased, I had to pay an additional $300 for shipping to fly it on an overnight flight. I didn't like the East Coast selection after then checking it out, so I had no real choice but to pay the shipping. At the end of the day, I was still saving at least 2-3x the amount of a funeral home casket. The casket arrived at the end of the day on Tuesday, just shy of the end of the funeral home's acceptance window, but it made it. We viewed it before they prepared it, and it seemed very well made, very sturdy, and just as it looked in the photos. I am not familiar with other caskets, but I did notice that the metal embellishments connecting the handles were only painted metallic, I believe they may have been plastic (based on tapping it). The casket lid was appropriately heavy, so the structure itself did not seem to be made of plastic. The interior was not the most luxurious fabric, but like a thick, scratchy felt/fleece. Nevertheless, the pillow and cushioning seemed comfortable and firm. It was a difficult time for us, as it is bound to be for anyone shopping in this market. We were fortunate enough to be able to mentally and physically prepare for the funeral arrangements, but I don't know how feasible choosing a casket online would have been if we were rushed and flustered and mid-grieving. This company seems like a small, but fairly well-oiled machine and I like that they seem to be diversifying this overly traditional market. With hopes that it won't be at anytime in the near future, I would highly consider purchasing from them again.