Overnight casket delayed the delivery of my casket for my uncle it was supposed to be shipped on the Thursday and they said the earliest Wednesday I called them Thursday because nobody gave me a courtesy call to let me know that the casket was not there when I called the young man told me that he did not have my casket that I ordered and that he can send me a similar one and it will not arrive until Monday in the memorial services was Tuesday the viewing what's on Monday it would be too late the representative said they called the supervisor I asked him for the supervisor number I was refused the number because they said they never called the supervisor they called the freight company so therefore suspicious alarm me with the lies being told about calling the supervisor I raised pure hell with the representative and asking that I need to get my legal adviser involved the representative said they can refund me my money but what was I going to do with it being a Friday and no time or chance to order the casket in time for the viewing on Monday and the service is to after back and forth calls well over six to eight calls I get a call from the mortuary in the mortuary said they talked to the casket company and the casket company is trying to reach me because at that point I didn't want to talk to him anymore finally when I called the casket representative they told me the casket that I ordered was on the freight and when will be delivered overnight too many games too much anxiety for 1 and 1/2 the bear on top of the grief of not knowing that the casket that was fully paid for at the time of purchase will not arrive on time for the services I would not refer them again or refer anyone to them but the casket was beautiful and we got a lot of compliments other than that taxi services taxi business checking customer service