The first time we saw the casket was a few hours before the first viewing of my mom. There was a big noticeable white scratch on the front right side of the casket. There were also some marks at the right side which we think are marks where the parts were glued together. They were noticeable because they were light colored showing up on a dark colored casket. Because we could not do anything about it anymore, then we just used the flowers to hide these scratches, which was not ideal. In short, we were disappointed with the quality and look of the casket and we just could not do anything about it So we felt bad. If you want, i can show or send you pictures of the casket showing the scratches. One good thing to say, the casket was delivered quickly which was helpful. Thanks for that.