We had a very good overall experience. We paid $100 to ensure 3rd-day (Friday) delivery, which was reasonable as far as we were concerned. It would have been nice to have some tracking ability, but that may not be possible with freight delivery. The casket was delivered when it was promised. Our funeral home cautioned us that shipping damage wasn’t uncommon but it was carefully prepared and arrived damage-free. We selected a solid poplar casket with a medium mahogany finish. We were very impressed with the quality of the casket. It had much nicer join work at the corners than anything we saw locally and the finish was beautiful. The interior materials were top notch. We contacted a service rep before buying to ask about the color tone (was it a warm brown or did it lean toward a reddish tone like cherry?). It was as described and pictured. We all (family and funeral director) agreed it was beautifully made and strikingly handsome. Would recommend Overnight Caskets to anyone based on our experience.